Terms and Conditions
Acceptance of Terms
By using http://surprisewaterdamagerestoration.com/, you agree to these Terms and Conditions as posted by Surprise Water Damage Restoration.
If we update these Terms, the revised version will be posted on this page. Continued use of the website or services after updates means you accept the new Terms.
Services
Surprise Water Damage Restoration provides water damage repair, cleanup, and related restoration services across Surprise, Arizona. Our work may involve inspections, moisture mapping, cleaning, structural drying, or coordination with trusted third party vendors.
Service availability depends on location, site access, and project scope. All on site assessments are based on observed conditions at the time of inspection.
Quotes, Billing, and Payment
Estimates describe expected work and costs based on visible conditions. Final invoices may vary if damage is greater than observed or scope changes. Change orders will be approved before extra work begins.
Payments may include deposits depending on the project. Accepted payment forms are those listed on your invoice. Unpaid balances may incur fees. Any billing disputes should be raised in writing within 10 business days of invoice receipt.
Insurance and Claims Assistance
We assist customers with insurance documentation, photos, and reports. Surprise Water Damage Restoration is not responsible for insurer decisions or payment timelines.
Coverage approvals and reimbursement amounts are determined solely by your insurance provider.
Scheduling, Access, and Site Conditions
Customers must provide safe access during scheduled times and ensure utilities like water and electricity are available when needed.
Hazardous materials, unsafe structures, or extreme weather may cause delays. Pets and minors should remain clear of work areas for safety. We reserve the right to pause work until conditions are corrected or safe entry is confirmed.
Health and Safety
Our technicians follow training consistent with IICRC standards and use personal protective equipment, containment barriers, negative air machines, and EPA registered disinfectants when appropriate.
We comply with health, labor, and environmental requirements applicable in Surprise, Arizona.
Customer Responsibilities
Customers agree to remove valuables and fragile items upon request, disclose any preexisting damage or leaks, and follow drying or safety instructions.
Cooperation helps maintain job quality and ensures timely completion.
Warranties and Disclaimers
We provide a limited workmanship warranty for completed restoration services. This warranty does not cover preexisting issues, hidden damage, normal wear, or problems caused by later leaks, weather, or third party failures.
All other warranties, express or implied, are excluded to the extent allowed by law.
Limitation of Liability
Our total liability for any claim related to services is limited to the amount paid for that specific job. We are not responsible for indirect, incidental, or consequential damages permitted by law.
Cancellations and Rescheduling
To cancel or reschedule, please notify us as soon as possible. Cancellations after materials or crew assignments may include a reasonable fee. Emergency work may be handled under separate conditions based on urgency and resources.
Intellectual Property
All text, images, graphics, and trademarks on http://surprisewaterdamagerestoration.com/ belong to Surprise Water Damage Restoration or its licensors. You may not copy, reuse, or distribute any content without written permission.
Privacy and Data
We collect and use information as explained in our separate Privacy Policy. Job photos and documentation are used only for project tracking, quality review, and insurance reporting purposes.
Third Party Links and Tools
Our website may reference third party resources for convenience. These are used at your own discretion. We are not responsible for their content, accuracy, or security practices.
Changes to These Terms
Surprise Water Damage Restoration may update these Terms at any time. The most current version will always appear on this page. Continued use of http://surprisewaterdamagerestoration.com/ means you accept any changes.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Surprise, Arizona. Before filing any legal action, both parties agree to attempt good faith discussions to resolve disputes informally.
Contact
All written notices or questions about these Terms should be sent to:
Surprise Water Damage Restoration
12133 W Bell Rd #104
Surprise, AZ 85378
United States
Severability and Entire Agreement
If any part of these Terms is found invalid, the remaining sections stay in effect. These Terms represent the entire agreement between you and Surprise Water Damage Restoration concerning website use and service delivery.
Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, power outages, labor shortages, or other unforeseen circumstances.
Note: This page provides general information and is not legal advice.