Privacy Policy For Our Water Restoration Company
Who We Are
Surprise Water Damage Restoration provides professional cleanup and repair services in Surprise, Arizona. This Privacy Policy explains how information collected through http://surprisewaterdamagerestoration.com/ is gathered, used, and protected.
We respect your privacy and take care to handle information responsibly while delivering safe, high-quality service to homeowners and businesses across our community.
Information We Collect
We collect information that you provide when requesting service, such as your name, contact details, and property address. We may gather job and property details, photos, insurance documentation, and notes for estimating or restoration work.
We also collect basic device and usage data, including how our website is used. Cookies or similar tools may record session activity. When relevant, we may receive limited information from insurers, partners, or contractors to help complete a service request.
How We Use Information
We use collected information to deliver and manage restoration services, schedule crews, prepare estimates, process payments, and handle insurance claims. It also supports safety checks, quality control, and customer support.
We may analyze information to improve our website and prevent fraud. Data may also be used to meet tax, safety, and legal obligations. All uses follow practical business needs and privacy laws that apply to Surprise, AZ operations.
Cookies and Similar Technologies
Cookies help our website remember your preferences, measure traffic, and improve function. Session cookies expire when you close your browser, while persistent cookies store settings for future visits. You can manage or delete cookies in your browser settings. If you choose to disable them, some website features may load slowly or function differently. We do not use cookies for unrelated advertising.
Sharing and Disclosure
We may share information with service partners, subcontractors, or insurers involved in your project, but only as needed for work completion. Payment processors and compliance vendors may receive limited information to perform their duties.
We may also disclose data when required by law or to ensure safety. Surprise Water Damage Restoration does not sell or rent personal information to anyone.
Data Retention
We keep customer and project records for as long as needed for business operations, tax, safety, and legal reasons.
The length of time depends on the document type and applicable regulations. When information is no longer required, it is securely deleted or destroyed.
Your Choices and Rights
You may request access to or correction of your personal information. You can also ask us to delete certain records, limit how we use your data, or manage cookie settings.
To submit a written request, send a letter to 12133 W Bell Rd #104, Surprise, AZ 85378, United States. We will review and respond as required by law.
Security
We use reasonable security measures to protect personal information. Access is restricted to trained staff who need it to perform their work.
We apply physical safeguards, secure storage, and routine system checks. While we work to maintain strong protection, no storage or online transmission method is completely secure.
Children’s Privacy
Our website and services are not directed to children under 16 years old. We do not knowingly collect personal information from minors. All service requests must come from adults or authorized representatives.
Data Transfers
In some cases, data may be processed by trusted vendors located outside Surprise, Arizona. We use reasonable administrative, physical, and technical measures to safeguard information during such transfers and maintain consistent privacy protection.
Changes to This Policy
Surprise Water Damage Restoration may update this Privacy Policy from time to time. The latest version will always appear on this page. Continued use of http://surprisewaterdamagerestoration.com/ after updates means you accept the revised terms.
Contact Us
For questions or requests related to privacy, please write to:
Surprise Water Damage Restoration
12133 W Bell Rd #104
Surprise, AZ 85378
United States