Meet Our Restoration Clean Up Team

At Surprise Water Damage Restoration, we’re proud to serve Surprise, Arizona, with skilled, safety-focused crews who care about every detail. Our team values training, clear communication, and clean, organized worksites from start to finish.

Leadership

Mark Nelson, General Manager

Mark co-founded the company in 2015 and oversees daily operations. He ensures every project meets safety standards, schedules run smoothly, and customers receive honest updates from start to finish.

John Beasley, Operations Manager

John manages field teams and quality control. He coordinates equipment use, reviews job reports, and ensures all technicians are trained to IICRC standards for safe, effective restoration service.

Project and Field Experts

Carla Ramirez, Lead Estimator

Carla prepares detailed damage reports, moisture maps, and cost estimates for homeowners and insurers. She keeps documentation accurate and transparent, helping clients understand every repair before work begins.

David Chen, Senior Restoration Technician

David specializes in structural drying and HEPA filtration setup. He checks humidity levels, monitors air movement, and documents progress to ensure each property is clean, dry, and safe again.

Jasmine Brooks, Customer Care Manager

Jasmine handles scheduling, insurance paperwork, and daily client communication. She keeps customers informed, tracks project milestones, and ensures every cleanup is handled with care and professionalism.